Timeout issue when editing pages in the Control Panel
I’ve had a lot of inquiries regarding the timeout issue when logged in to the control panel. Some users have experienced a timeout issue where upon submission of the page, it returns back to the login box without any page modifications being changed in the system.
Microsoft ASP technology which is the computer language we use on EzCapper, has an inherent security protocol which requires the user to logout if the site is inactive for a period of time. This timeout setting can be increased but cannot be eliminated. If you wish to increase this send us an email and we’ll increase the timeout setting for your site.
A workaround to this issue is this: To keep the current session active, open another window with the main control panel showing and refresh the page in your browser approximately every 5 minutes. This alerts the system that the user is still active and renews the session so it is not reset.