Slow Site Response ? Read this first!
I get a lot of emails from customers who tell me that their site is slow or that they can’t access the site. Our servers are hosted at a state of the art data center and the server is very rarely down. If we need to reboot the server we typically do it in the middle of the night and it takes no more than 5 minutes. We also continually optimize the server and upgrade it so our customers get the best performance available. My answer then is that the issue is rarely from our end.
Out of 10 customers who complain nearly 10 always come back and tell me that the issue was on their side. Either because of their computer or their own network connectivity. When reporting a slow site response please send in a screen shot of these two tests:
- Speedtest – http://www.speedtest.net/results.php – This will tell you the speed of your network connection.
- Traceroute – http://network-tools.com/– Type your website name (e.g. www.ezcapper.com) in the submit box and press GO. Also select TRACE as the option in the above section . On the next page you will get the Traceroute results. Please copy and paste that and send it back to us.